Why should you choose Abney & Baker for home care and support?
Choosing home care for yourself or a loved one is a big decision. That’s why we’re committed to delivering high-quality, compassionate home care and giving you peace of mind that your loved one will be happy.
Our Great Care Guarantee ensures your satisfaction and trust are our top priorities.
Care You Can Trust
Trusting a home care company with your loved one’s health and well-being is a leap of faith, and you’ll want to know you can trust your chosen provider always to put your loved one’s needs first.
From the reassurance of our Great Care Guarantee to the transparency of our Family Portal, and our commitment to Caring for Your Carers, you’ll know your loved one is in the safest of hands.
The Great Care Guarantee
Our Great Care Guarantee is our commitment to doing the right thing for you and your loved one.
We’ll work closely with you at every stage to ensure that you get the care you need and that we deliver that care in a way that works for your loved one.
However, if for any reason things do not work for you and your loved one, and we can’t resolve the issue, we’ll help you transition to another hom care provider without tying you in with complicated contract terms.
Our Great Care Guarantee means you can be confident we’ve always got your loved one’s best interests at heart.
Full Transparency With The Abney & Baker Family Portal
As a family member, you’ll want to stay involved in your loved one’s home care, and a big part of that is always staying informed.
That’s why we offer the A&B Family Portal.
Our simple digital platform gives you real-time access to your loved one’s home care information.
With the A&B Family Portal, you’ll benefit from:
- Real-time updates on the home care we’re providing to your loved one.
- Complete visibility of who’s visiting your loved one and what happened during the visit
- 24/7 secure and easy access to home care and support plans and notes.
- Transparency and reassurance through open reporting of home care activities and health conditions.
- A user-friendly design for easy navigation.
With the A&B Family Portal, staying informed and involved is effortless.
Caring For Your Carers
You want to know your investment is supporting the carers looking after your loved one.
Carers who feel valued and fairly treated can provide the high-quality home care you’re looking for. That’s why from day one, we’ve focused on building a supportive workplace that attracts and keeps the best carers in our communities.
We’re incredibly proud of what we’ve achieved, with awards like Bath Life’s Employer of the Year and the UK’s Best Workplace for Women. These awards mean you can be confident you’re getting the best home care from the best carers.
We look after your carers, so they can look after your loved one.
What choosing home care means for you.
Straightforward contracts with no hidden surprises
We believe in simplicity and transparency. Your contract will be clear and easy to understand, with no hidden clauses or confusing extra paperwork.
We take care of the details, so you can focus on what matters most: ensuring your loved one receives the best possible home care.
Open communication and prompt resolution
We value your feedback and believe that open communication is key to exceptional care. If something isn’t right, we want to know about it. Our team is always here to listen, address concerns, and resolve any issues quickly – ensuring you feel supported every step of the way.
Proactive support with regular check-ins
Your experience matters to us. That’s why we proactively reach out with regular check-ins and satisfaction surveys to make sure we’re consistently meeting your needs. If adjustments are needed, we’ll make them right away, so you always feel confident in the care we provide.
Freedom to cancel anytime
We’re so confident in our care that we give you the flexibility to cancel our services at any time – without hassle or notice. If we ever fall short of your expectations, you’re free to make a change.
Our Great Care Guarantee is a reflection of our unwavering commitment to delivering the best possible support.
Care you can trust
Our Great Care Guarantee isn’t just a promise – it’s a reflection of our commitment to delivering high-quality, compassionate care that you can rely on. You can trust that the well-being of your loved one is always our top priority.
Get in touch to find out more.
